Return Policy for Defective Products

We strive to provide the best service to our customers, including in the case of defective products. Our policy is as follows:

1. Return Period: Defective products should be returned within 30 days of purchase.
2. Refund Process: Refund period may vary due to different factors:
• Thorough inspection of returned products.
• Verification of purchase details
• Analysis of reported defects
• Any communication with suppliers or manufacturers
• Processing by our finance department
3. Transparency: We will keep you informed about the progress of your refund.
4. Customer Satisfaction: Our goal is to resolve every situation fairly and to your satisfaction.

We appreciate your patience and understanding during this process. Should you have any questions, please do not hesitate to contact our customer service department.

NOTE: Exceptions / non-returnable items.

Unfortunately, for the safety and hygiene of all our customers, we cannot accept bras for return. Bras are intimate garments that come in direct contact with the skin, and to ensure that each item you receive is completely new and unworn, we cannot take back worn bras.

Furthermore, we have a strict policy regarding discounted items. Products purchased at a discount are not eligible for return or exchange. We kindly ask our customers to consider their purchase carefully, as all sales of discounted items are considered final.