Return & Refund Policy

RETURNS & REFUND POLICY

30-Day Return Period
You can request a return within 30 days of receiving your order for:

Exchanges (size or style), or
Store Credit (valid for 12 months)

Refunds are not provided for buyer's remorse, fit, or style preference.

Damaged, Defective, or Incorrect Item
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.

Upon confirmation, we offer one of the following solutions at no extra cost:

Full refund via original payment method, or
Replacement or exchange

Return shipping will be covered by us in this case.

Exchanges
If an item doesn't suit you:

We are happy to arrange an exchange for a different size or style
In some cases, you might not need to return the original item
If a return is required, you will receive clear instructions

Eco-Friendly Solution (Optional)
To minimize unnecessary shipping, we may, at our discretion, offer:

Store Credit, or
Partial refund while you keep the item

This option is assessed on a case-by-case basis and is not guaranteed.

How to Request a Return?
Contact our team at modavellashop@gmail.com with:

Order number
Reason for return
Photos (for defective, damaged, or incorrect items)

We aim to respond within 24 hours.

Refund Processing
Refunds apply only to confirmed defective or incorrect items.

Upon approval:

iDEAL & Bancontact: 3–5 business days
Credit card: 5–7 business days

Return Shipping
Free return shipping for defective or incorrect items
For exchanges or non-defective returns, shipping costs may apply

Important Notes
Items must be unused and in original condition where required
Store credit is valid for 12 months from the issue date
This policy applies as published at the time of purchase

Questions? Contact us at modavellashop@gmail.com